{"id":30,"date":"2015-02-21T18:18:24","date_gmt":"2015-02-21T17:18:24","guid":{"rendered":"http:\/\/backup.sessionlinkpro.com\/?page_id=30"},"modified":"2025-10-16T17:48:08","modified_gmt":"2025-10-16T15:48:08","slug":"support","status":"publish","type":"page","link":"https:\/\/www.sessionlinkpro.com\/?page_id=30","title":{"rendered":"Support"},"content":{"rendered":"
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How do I get support?<\/h2>\r\n<\/div>\r\n\r\n

SessionLinkPRO is designed to be as simple and intuitive as possible. Anyway, if you encounter issues, we will do our very best to help. Please understand that we can only offer limited help on audio routing problems, as there are so many possible studio setups.<\/p>\r\n

Please read the quick start guide and the FAQ before requesting email support.<\/p>\r\n

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Quick Start Guide<\/a><\/h3>\r\n

view the quick start guide<\/a><\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

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Tutorials<\/a><\/h3>\r\n

visit our YouTube channel<\/a><\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n

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FAQ<\/h2>\r\n<\/div>\r\n

Which browsers are supported?<\/a><\/h3>
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All SessionLinkPRO products work with current versions of Google Chrome, Chromium, Opera, Brave and MS Edge. However, Google Chrome is recommended because it shows the lowest CPU load with SessionLinkPRO. SessionLinkPRO | Conferencing and SessionLinkPRO | Podcasting also work with Firefox and Safari.<\/p>\n\t\t\t\t\t <\/div>\n\t\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t<\/div>

What is the lifetime of a session link (guest link)?<\/a><\/h3>
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By default, guest links are only valid for the lifetime of a session (while being logged in). Each login creates a new link and former links become invalid.

However, a static, permanently valid link can be activated via the account management. The corresponding option can be found under \"Security settings\". Once activated, you will get static links after the next product login.<\/p>\n\t\t\t\t\t <\/div>\n\t\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t<\/div>

My input device won't show up in SessionLinkPRO!<\/a><\/h3>
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If there is no input device at all: Did you allow your browser to get access to media devices on the first load of SessionLinkPRO? If not: click on the camera symbol on the right side of the address bar and allow access. Reload the page and check again.

If other devices are present but not the desired audio interface: If Pro Tools is running please skip to the corresponding FAQ topic. Otherwise you might have one of the rare interfaces that do not work with SessionLinkPRO. Get hold of a different device and try again.<\/p>\n\t\t\t\t\t <\/div>\n\t\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t<\/div>

I get an error if I select my audio input device!<\/a><\/h3>
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Windows 10 has a new privacy setting since the April 2018 update. OS X Mojave also has this setting. It is now necessary to explicitly grant access on operating system level for some audio interfaces to work with your browser.